Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

Last updated: January 2026

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, make a deposit, or contact customer support. This may include your name, email address, date of birth, and payment information. We also collect automatic information such as your IP address, browser type, and usage data through cookies and similar technologies.

2. How We Use Your Information

Your information is used to:

  • Operate, maintain, and improve our services
  • Process transactions and manage your account
  • Send you promotional communications (with your consent)
  • Comply with legal and regulatory obligations
  • Prevent fraud and ensure fair gaming
  • Provide customer support

3. Data Security

We implement advanced security measures, including 256-bit SSL encryption, to protect your personal and financial data from unauthorized access, alteration, or disclosure. Our security protocols are regularly audited and updated to ensure the highest level of protection. All payment transactions are processed through secure, PCI-compliant payment gateways.

4. Cookies

We use cookies to enhance your user experience, track your activity on our site, and to deliver personalized advertising. You can control the use of cookies at the individual browser level. If you choose to disable cookies, some features of our site may not function properly.

5. Third-Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, so long as those parties agree to keep this information confidential. We may also release information when legally compelled to do so.

6. Your Rights

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal requirements)
  • Opt-out of marketing communications
  • Object to processing of your data
  • Data portability

7. Data Retention

We retain your personal information for as long as your account is active or as necessary to provide our services. We may retain certain information after account closure to comply with legal obligations, resolve disputes, and enforce our agreements.

8. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We take appropriate measures to ensure that your data is protected in accordance with this privacy policy and applicable law.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. You are advised to review this privacy policy periodically for any changes.

11. Contact Us

If you have any questions about this privacy policy, please contact us:

Email: privacy@luckywheelarena.com

Phone: +1 (716) 804-2691

Address: 2095 Bottom Lane Niagara Falls, NY 14301